Legal

Refund & Cancellation Policy

Last Updated: October 1, 2026 · merchauto.top

1. 2-Day Money-Back Guarantee (First-Time Subscribers Only)

🛡️ 48-Hour Satisfaction Guarantee

We offer a full refund within 48 hours (2 days) of your initial purchase for first-time subscribers only. If you try MerchAuto for the first time and determine it does not fit your workflow, contact us within 48 hours for a full refund.

This guarantee applies strictly to your first purchase. Subsequent renewals or returning subscriptions do not qualify for the 2-day refund policy.

2. Standard Subscription Cancellations

You may cancel your monthly or annual subscription at any time through your Whop Portal or the MerchAuto User Dashboard.

  • When you cancel, auto-renewal will be turned off for your account.
  • You will maintain full access to your plan features until the end of your paid billing period (subscription_expires_at).
  • We do not provide prorated or partial cash refunds for unused days remaining in an active billing cycle.
  • If you re-subscribe at a later date, the subscription will renew at the current plan rate without a second money-back guarantee window.

3. No Refunds for Account Issues

Non-Refundable Circumstances

We do NOT provide refunds under any of the following circumstances:

  • Amazon Merch on Demand account suspensions, bans, or listing rejections.
  • Third-party marketplace policy violations or trademark disputes.
  • Misuse of automation features or intentional violations of our Terms of Service.

4. How to Request a Refund

Submit a Refund Request

• Request within 48 hours of your first-ever payment (first-time subscribers only).
• Send an email to: support@merchauto.top
• Include your registered email address and Whop order receipt ID.
• Approved refunds are processed back to your original payment method in 3–5 business days via Whop.